Solved: Dell XPS 15 9500 won’t charge

Does this sound familiar to you?

  • Battery is healthy
  • Battery charges fine in docking station
  • Battery won’t charge when plugged to 130 W USB-c charger

My power adapter only worked while battery was charged over a certain percentage. If I drained the battery below a certain point, it wouldn’t charge when I plugged the power adapter. Very frustrating.

ACPI Reset

I managed to solve the issue by resetting the Advanced Configuration and Power Interface (ACPI).

  1. Turn off your laptop
  2. Disconnect the charger
  3. Press and hold the power button for about 15-20 seconds
  4. Reconnect the charger and turn the laptop back on

For me this worked and my power adapter now charges the battery regardless of its percentage.

This solution might be applicable on any laptop brand.